Guest Management

To open the Guest Management, go to Administration > Guests in the menu bar or click on the button Guestsjust above the reservation schedule.

The Guest Management window will open. This window is divided into 3 areas.

Note:
When you open the Guest Management, you will be notified that the international zip code database is now available for download. Press “Yes” to open the window for downloading the database. If you don’t want to download the database at the moment, press “No”. You can download the database at any time by going to “Administration > Additional Modules > Install Zip Code Database…”.

Groups & Guest List

When selecting a certain group, the members of this group will be shown in the guest list on the right. The group All contains all guests in the Guest Management. Below this group you will find several automatic groups that were created by Lodgit Desk and are filled automatically (e.g. “Companies” contain all members that are a company). You can also add your own groups that you can use when sending serial letters, for example.

You can now choose from the following actions:

• Add & duplicate guest
• Block guest
• Use automatic groups and own groups
• Search for a guest
• Send emails to one or more guests
• Send letters to one of more guests
• Import guest data
• Export guest data

Guest details

The area guest details is once again divided into the areas profile, notes and history. This area contains all of the guest’s information that you have selected in the guest list.

The profile will offer you the following actions:

• Edit guest profile
• Add guest discount: You can add a personal discount for each guest which will then be added to the guest’s bookings.
• Add and edit communicative and other data

Under Notes you can do the following:

• Add/edit notes to a guest: You can add, edit and delete notes for each guest e.g. allergies or special preferences.

Under History you can do the following:

• View/print offers for the guest
• View/print confirmations for the guest
• View/print invoices for the guest
• View/print corrective invoices for the guest
• View dunning notices for the guest
• View, edit and create correspondence with the guest
• View companions of the guest
• View all bookings of the guest

Tip:
If you click on an area header within the guest profile (Profile, Communication or More Information) you can hide that section. That way, you don’t have to scroll all the way down!